Now the firm has gone into liquidation, she fears she may never get her money back.Ĭhristine said she was calling every couple of days since her holiday was cancelled – but despite "hundreds" of phone calls and emails, as well as four complaints to customer services, she hasn't got a penny back.Īfter getting nowhere, Christine filed a legal claim against Teletext Holidays in October.
#Teletext holidays majorca full#
Ryanair, which cancelled the flights, told Christine to talk to her provider, Teletext Holidays, about getting a refund for the flights, with Teletext Holidays itself cancelling the hotel and transfers.īecause Teletext Holidays arranged the whole holiday, Christine had to go through the company to get her full refund.ĭesperate to get her money back and shelve her holiday plans for the foreseeable future, Christine asked Teletext Holidays for her money back – but is still waiting on her cash months later. PAY BACK Martin Lewis says IGNORE letters asking you to give back State Pension payments SCHOOL OF SHOCK Three bed house yards from school on sale for £80k but there's a BIG catch WINNER WINNER Results for £7.6M TRIPLE ROLLOVER as Set For Life to play for on MondayĬALL OF DUTY Boris & Rishi Sunak confirm National Insurance tax hike WILL go ahead When the UK was once again put into lockdown at the beginning of 2021, her holiday was cancelled once more. She booked a £1,280 holiday to Majorca for seven nights through Teletext Holidays, which arranged everything from the hotel to transfers and flights.īut when Covid hit and the country was plunged into lockdown in March 2020, Christine's trip was cancelled.Īlthough initially disappointed, she received a credit note from Teletext Holidays which she used to rebook her holiday for April 2021 instead – but she had to pay £40 of her own money to switch her dates and flights. It's the first holiday he would have been on for five years." "When I told him that we weren't going on holiday and didn't want to rebook it because of the upset the whole experience had caused, he was devastated. “Many providers try to tempt customers in with incredibly low headline rates – but as this report demonstrates, if something seems too good to be true, it probably is.A MUM is £1,400 out of pocket after chasing a refund for her cancelled trip booked through Teletext Holidays for nearly a year.Ĭhristine Dow, 35, a mum-of-one and call centre operator from Halifax, planned a holiday of a lifetime with her partner and her autistic son back in 2019.Ĭhristine says: "I booked the holiday because my son has autism and everything from the flights to hotel catered for his needs. “With many people now opting for flights and accommodation-only breaks rather than full holiday packages, we wanted to find out if travellers are still getting a good deal,” said Mark Bloxham, Marketing Director at Teletext Holidays. Flights for two with king-of-the-surcharge Ryanair would have cost £155.96, before a whopping £258.48 was added on in costs. The couple’s trip to Paris fared little better. Likewise, the trip to Malaga would have cost £910 with British Airways, but saw £632.12 added in extra costs. The family trip for four to Alicante cost just £455.92 with Jet2 which offered the cheapest flights – but £488.86 were added on when taxes, APD, baggage and reserved seats were included. The company compared flights for three different holiday types – a family trip for four to Alicante, a stag holiday for seven in Malaga and a romantic trip for two to Paris – and checked prices from a number of different airlines. The move comes after research by the company showed that the hidden extras that are charged above headline prices on flights can add up to £500 to a holiday for a family of four. Travel company Teletext Holidays is launching a drive towards more transparent holiday pricing.
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