Jake Williams, chief technical officer of the cybersecurity firm BreachQuest, said that while foul play cannot be completely ruled out, chances were good that the outage is "an operational issue" caused by human error. "They're more susceptible to social engineering because they're so desperate to communicate." Tobac said during previous outages, some people have received emails promising to restore their social media account by clicking on a malicious link that can expose their personal data.
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"They don't know how to contact the people in their lives without it," she said. So many people are reliant on Facebook, WhatsApp or Instagram as primary modes of communication that losing access for so long can make them vulnerable to criminals taking advantage of the outage, said Rachel Tobac, a hacker and CEO of SocialProof Security. "It's also a huge awakening that social media controls so much of my success in business." "The outage today is frustrating financially," he said. He said he tends to sell about two hand-knit pieces after posting a product photo for about $300 to $400. He posted a product photo about an hour before Instagram went out.
Kendall Ross, owner of a knitwear brand called Knit That in Oklahoma City, said he has 32,000 followers on his Instagram business page Almost all of his website traffic comes directly from Instagram. There are certainly other online services for posting selfies, connecting with fans or reaching out to elected officials, But those who rely on Facebook to run their business or communicate with friends and family in far-flung places saw this as little consolation. The outage came the same day Facebook asked a federal judge that a revised antitrust complaint against it by the Federal Trade Commission be dismissed because it faces vigorous competition from other services.
It also showed that despite the presence of Twitter, Telegram, Signal, TikTok, Snapchat and a bevy of other platforms, nothing can easily replace the social network that over the past 17 years has effectively evolved into critical infrastructure. While much of Facebook's workforce is still working remotely, there were reports that employees at work on the company's Menlo Park, California, campus had trouble entering buildings because the outage had rendered their security badges useless.īut the impact was far worse for multitudes of Facebook's nearly 3 billion users, showing just how much the world has come to rely on it and its properties - to run businesses, connect with online communities, log on to multiple other websites and even order food. Matthew Prince, CEO of the internet infrastructure provider Cloudflare, tweeted that "nothing we're seeing related to the Facebook services outage suggests it was an attack."įacebook did not respond to messages for comment about the attack or the possibility of malicious activity. There was no evidence as of Monday afternoon that malicious activity was involved. The company said the changes interrupted the communication, which had "a cascading effect on the way our data centers communicate, bringing our services to a halt." In Monday night's statement, Facebook blamed changes on routers that coordinate network traffic between data centers. Mike Schroepfer, Facebook's outgoing chief technology officer, later tweeted "sincere apologies." Regarding the internal failures, Instagram head Adam Mosseri tweeted that it feels like a "snow day."
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The stricken content-delivery company in that case, Fastly, blamed a software bug triggered by a customer who changed a setting.įor hours, Facebook's only public comment was a tweet in which it acknowledged that "some people are having trouble accessing (the) Facebook app" and said it was working on restoring access.
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The last major internet outage, which knocked many of the world's top websites offline in June, lasted less than an hour. "This is epic," said Doug Madory, director of internet analysis for Kentik Inc, a network monitoring and intelligence company. While such centralization "gives the company a unified view of users' internet usage habits," Netblocks said, it also makes the services vulnerable to single points of failure.
London-based internet monitoring firm Netblocks noted that the company's plans to integrate the technology behind its platforms - announced in 2019 - had raised concerns about the risks of such a move. The outage didn't exactly bolster Facebook's argument that its size and clout provide important benefits for the world.
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